4/17/2023 0 Comments Teo men and a truckWe offered to send another truck, which would have been an additional charges to her bill, but customer refused. Not all items the customer wanted to move will fit in the truck, as she added more pieces than initially booked. Move was executed per our Service Contract Agreement and Sales Order detail for the final agreed payment for total service cost of $2,028.70, customer provided credit card to process total payment for service rendered, as well as signed approved on Sales Order & ************************ Disclosures form. I have small claims court paperwork ready to be filed if this is not resolved. After disputing this with the company I have gotten no where. I am asking for the remaining $800 I am owed for services not received and physical damage I sustained while moving my own furniture. I was told a $200 check would arrive for furniture damages, no check has arrived. I was told by ****** that he would load the items left at my home, drive my UHAUL to Naples and he and another man would offload. I paid $2028 and was refunded $150 for being unsatisfied. I sustained major bruising and most pieces of furniture was severely damaged. He did however put one of the beds together and then sat in my condo the rest of the time. The other mover injured his ankle at my home and could not offload. I was contacted by the office and told not to get on the truck and they were working on getting help sent. Me and the remaining mover had to offload. I had to help off load my furniture as no effort was made to send other helpers. At the drop off site, one man was down and could not help. I told them that was not the contract and I needed my things offloaded as well. I told them I was getting a UHaul to get the rest of my things and was told that they could send someone to load my things left off the truck onto the new truck. Called the office to find out how to get the rest of my things. Dining room table, 4 chairs, 2 tv's, and ************* were left at my home and not loaded. 2 guys were sent, and after the truck was loaded, I was told it was full. Please see attached ************** Contract sheet, Sales Order sheet and Customer contact log for your records. We notified the customer of our finings and that if she wanted to contact the police we will collaborate fully with authorities, which she eventually she did. They also stated that the customer mentioned that her ex had access to her storage unit. We also checked the truck GPS and noticed there were no detours taking during her move. ******************************* contacted Two Men and a Truck and booked a move on from her storage unit to her new home, we executed the move per customer agreement and instruction, customer duly signed our ************** agreement & Sales Order sheet, acknowledging by her initials that she inspected the load location and our truck to ensure all items moved per our contract.Ĭustomer afterward informed our office of some missing items (which he did not disclose what specific items were missing at that time), We interviewed our 2 movers (Separately) and both stated did not know nor took any items.
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